Return & Exchanges
Gift Sparkles offers a 30-day worry-free return policy to ensure your shopping experience is worry-free.Our products are known for their top-notch quality and craftsmanship in the industry.（Please add our official email address to your whitelist to prevent our response emails from being filtered as spam, which may affect our communication.）
Manufacturing Defect:
Our products undergo strict quality control before shipment, but we acknowledge that oversights can sometimes occur. If you discover any defects in the product upon receipt, please contact us immediately, and we will promptly address the issue for you.
Unmet Expectations:
Gift Sparkles maintains high-quality standards but may not achieve perfection due to the affordability of our products. If dissatisfied, contact our customer service for return arrangements, with return costs borne by the customer.
Shipping Issues:
Damaged during transit or packaging issues must be reported within 3 days for free replacement or reshipment. Issues reported after 3 days but within 30 days will incur additional fees.
Return Procedure:
Contact customer service with reasons and photos for damaged/defective items.
The customer service team provides the return address.
Pack items securely for return.
Include a list in the package with order number, email, products, and quantities.
Self-ship the package and provide the tracking number to service@giftsparkles.com.
Note:
Please send returned packages to the address provided to you by the customer service team. Orders returned without authorization will not be accepted. We will not be able to provide you with refunds/exchanges/warranty services.
Returned items must be in the same condition they were received (including original packaging) to receive a product refund. Shipping charges are non-refundable.
If returning an item due to personal preference, please contact our after-sales team within 7 days. A $7.99 shipping fee will be charged and return shipping is the customer's responsibility. Returns after 7 days will be subject to a handling fee of 60% of the total order value.
Items cannot be returned more than 30 days after receipt.
Exchange fee in the United States: Send it back to the address provided and pay $4.99 (USD) for reissue shipping.
Exchange fee in Canada/Australia/Europe/other countries: Send it back to the address provided and pay $7.99 (USD) for reissue shipping.
Feel free to reach out to service@giftsparkles.com for further assistance.
Manufacturing Defect:
Our products undergo strict quality control before shipment, but we acknowledge that oversights can sometimes occur. If you discover any defects in the product upon receipt, please contact us immediately, and we will promptly address the issue for you.
Unmet Expectations:
Gift Sparkles maintains high-quality standards but may not achieve perfection due to the affordability of our products. If dissatisfied, contact our customer service for return arrangements, with return costs borne by the customer.
Shipping Issues:
Damaged during transit or packaging issues must be reported within 3 days for free replacement or reshipment. Issues reported after 3 days but within 30 days will incur additional fees.
Return Procedure:
Contact customer service with reasons and photos for damaged/defective items.
The customer service team provides the return address.
Pack items securely for return.
Include a list in the package with order number, email, products, and quantities.
Self-ship the package and provide the tracking number to service@giftsparkles.com.
Note:
Please send returned packages to the address provided to you by the customer service team. Orders returned without authorization will not be accepted. We will not be able to provide you with refunds/exchanges/warranty services.
Returned items must be in the same condition they were received (including original packaging) to receive a product refund. Shipping charges are non-refundable.
If returning an item due to personal preference, please contact our after-sales team within 7 days. A $7.99 shipping fee will be charged and return shipping is the customer's responsibility. Returns after 7 days will be subject to a handling fee of 60% of the total order value.
Items cannot be returned more than 30 days after receipt.
Exchange fee in the United States: Send it back to the address provided and pay $4.99 (USD) for reissue shipping.
Exchange fee in Canada/Australia/Europe/other countries: Send it back to the address provided and pay $7.99 (USD) for reissue shipping.
Feel free to reach out to service@giftsparkles.com for further assistance.